Terms and Conditions

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We have taken great care to arrange our auditorium to comply with government guidance and social distancing requirements. We advise you read our full safety policy on the website.
IF YOU ARE EXPERIENCING SYMPTOMS OF COVID-19 PLEASE DO NOT ATTEND VENUE.
Please observe social distancing at all times. To ensure that social distancing measures are strictly adhered to.
When arriving please join the queue, entering into the main theatre doors. You will have your temperature checked, and will be guided through the building.
You will be temperature checked on arrival. using a non-contact sensor. We will be unable to admit anyone with a temperature above 37.8 degrees.
Hand sanitiser stations will be placed throughout the venue.
We ask that all customers wear masks inside the venue. If you do not have a mask, you can purchase one on arrival. All of our staff are also required to wear masks.
Please ensure that you and all members of you party, particularly children, stay in your seats unless visiting the toilets.
The bar will only be open before the show starts, please ensure you purchase any food/drink before entering the main auditorium, re-entry into the bar area will be denied.
No food or drink to be consumed unless purchased at our bar. Water is allowed.
The illustrations on the seating plan are not to scale and subject to change as circumstances and government guidelines evolve.
When selecting a seat inside an outlined box, all seats inside that box must be purchased in order to proceed.
Please ensure you buy the correct amount of tickets for your party.
A maximum of 2 households may sit inside a box.
A safe distance of 1m has been provided in between rows, headrest to headrest.
An unoccupied seat has been left between each box and a perspex screen will be erected.
STAFF will adhere to government guidelines with regards to social distancing.
Wearing a mask is mandatory for patrons aged 11 and over, and is strongly recommended for patrons under 11.
Renewing memberships automatically renew, at the stated cost, annually or monthly (depending upon the selected membership). Memberships can be cancelled by contacting our box-office, or managed in the ‘My Account’ page on the website.
Card details are automatically stored within your account information when making a purchase, this is to enable secure transactions when calling the box office in the future. You can remove or manage stored card information in the ‘My Account’ page on the website. Deleting default cards will automatically cancel recurring membership payments, causing any benefits to be withdrawn.